Last Updated: June 5, 2026

Warranty Coverage

Coolloft offers a three-year limited warranty on products sold through our store, unless a different warranty period is clearly stated on the applicable product page.

The three-year limited warranty begins on the original delivery date and applies only to the original purchaser.

This warranty covers manufacturing defects that occur under normal use during the applicable warranty period.

What Is Not Covered

This limited warranty does not cover:

  • Damage caused by misuse, abuse, neglect, or accidents
  • Damage caused by improper assembly, installation, storage, or transportation
  • Damage caused by unauthorized modifications or repairs
  • Failure to follow the product’s operating, safety, or maintenance instructions
  • Normal wear and tear
  • Consumable parts unless they were defective when delivered
  • Cosmetic damage that does not affect the product’s operation
  • Commercial use when the product is identified as being intended for residential use only

How to Submit a Warranty Claim

To submit a warranty claim, please contact Coolloft by email or phone.

Please provide the following information:

  • Your order number
  • Proof of purchase
  • The product model or SKU
  • A detailed description of the issue
  • Clear photographs or video showing the reported defect

Additional information may be requested when reasonably necessary to evaluate the claim.

Claim Review and Return Shipping

Coolloft will review the information provided and notify you whether the claim is approved or whether additional inspection is required.

Please do not return a product before receiving instructions from Coolloft. Returns sent without prior approval may not be accepted.

If an approved warranty claim requires the product to be returned, Coolloft will provide a prepaid shipping label or arrange an appropriate return method at no cost to the customer.

Repair, Replacement, or Refund

After reviewing an approved claim, Coolloft may repair the product, replace it with an identical or comparable product, or issue a refund when repair or replacement is not reasonably available.

If the original product is unavailable, Coolloft may provide a replacement product of comparable value and functionality.

A repaired or replacement product remains covered for the remainder of the original three-year warranty period.

Relationship to the Return Policy

Warranty claims are handled under this Warranty & Replacement Policy. The 90-day Refund & Return Policy applies separately to eligible returns and exchanges.

Contact Information

Address: 2660 N Burris Rd, Casper, WY 82604, United States

Phone: +1 (307) 443-5222

Email: Contact@coolloft.com

Monday – Friday, 9:00 AM – 6:00 PM