Last Updated: June 5, 2026

When will I receive my items?
Orders are processed within 0–1 business day, Monday through Friday. Estimated transit time is 1–3 business days, Monday through Friday. The total estimated delivery time is 1–4 business days. Once your order ships, you will receive tracking information by email. If your order has not arrived within the estimated delivery period, contact us at Contact@coolloft.com.
Where is my order?
Track your order using the link in your shipping confirmation email or through the tracking section on our website using your order number.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Payments are securely processed through Stripe.
Do you ship internationally?
Currently, we only ship within the United States.
The website is not loading or showing errors. What should I do?
If you experience any issues, please contact us with details and we will resolve it quickly. Contact@coolloft.com
I keep getting an error message. What should I do?
Please reach out to us and provide details about the error you are encountering so we can assist you promptly. Contact@coolloft.com
I entered the wrong shipping address. Can I change it?
If your order has not shipped yet, we can update the address. Contact us immediately. If the order has already shipped, we must wait for the package to return before resending it.
What happens if my order is returned to sender?
If your package is returned to us, we will reship it at no additional cost.
What is your return policy?
We accept returns of defective and non-defective products within 90 days of delivery. Items may be unused or lightly used and must be returned in reasonable condition. Proof of purchase is required, and approved return shipping is free. Please review our Refund & Return Policy or contact Contact@coolloft.com to begin a return.
How do I exchange an item?
To exchange an eligible item within 90 days of delivery, contact us and we will provide the return instructions. Contact@coolloft.com
What should I do if my item arrives damaged?
If your item arrives incorrect, defective, or damaged, contact us with your order number, a clear photo, and a description of the issue. In most cases, no return is required. You may choose a replacement or a full refund. Contact@coolloft.com
What if I received the wrong product?
Please contact us with your order number, a clear photo, and details about the incorrect product. In most cases, no return is required. You may choose a replacement or a full refund. Contact@coolloft.com
Customer Support
Our support team is available Monday to Friday, 9:00 AM to 6:00 PM.

Address:
2660 N Burris Rd, Casper, WY 82604, United States

Phone:
+1 (307) 443-5222

Email:
Contact@coolloft.com